Terms and conditions

Security policy

Music Business Ediucation (operating as www.thebiz.com.au) takes the utmost precautions to protect users information. When sensitive information is submitted via www.thebiz.com.au,  that information is encrypted and is protected by industry standard technology equivalent to that used by Banks for online banking transactions. Our secure web pages use an 128-bit SSL certificate to ensure secure transmission of your information. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form.

The servers on which we collect and store personal information are kept in a secure environment. Under NO circumstances will any of your personal information be divulged to a 3rd party. 

Music Business Ediucation (operating as www.thebiz.com.au) has significant systems and procedures designed to detect the fraudulent use of credit cards. Please do not be offended if we contact you requiring additional verification of your credit details as this is for your and our protection.For your own security we may also request for some orders, for you to fax through a copy of your signature as verification of your credit card payment to go through. You will be notified via email if this is required.

Payment methods

We accept Mastercard and Visa and also we accept payments via Paypal.. We also welcome direct bank deposits, cheques and postal money orders. Instructions for use of any/all of these methods will be outlined during the checkout process. Please note that in the case of payment by cheque, we will only dispatch your order once our bank has cleared the cheque. In the case of postal money orders, orders will be dispatched immediately.

Shipping costs

We use Australia Post for our shipping. Postage is charged by weight, automatically calculated at checkout. As a guide, approximately 1 to 2 books such as the Music Business Supplements will be $5.50 via Standard Post.

Delivery time

Your books will be sent within two business days. Australia Post has an estimated delivery time of 5 working days, counted from the day after posting. So, if a parcel is posted on Tuesday, you should receive it by the following Tuesday, presuming there are no Public Holidays that week. If shipped via Express Post, delivery will depend on where you are in the Express Post Delivery Network.

Returns policy

If you are unhappy with your transaction, please contact us. Each case will be reviewed independently. We do not accept responsibility for any loss or damage on the part of Australia Post, and in such cases a refund cannot be provided.

Shipping areas

We currently only ship to address within Australia.

Overseas (non-Australian) shoppers

While we currently only process payments for Australian customers, in the near future we will be processing international orders.

Online Privacy Statement

Music Business Education (www.thebiz.com.au) believes that the responsible use of personal information collected on its Web sites is critical to its business objectives and reputation. As part of our commitment to privacy, we have adopted this Online Privacy Statement.

We intend to give you as much control as possible over your personal information. In general, you can visit our web sites without telling us who you are or revealing any information about yourself. For the full use of this site and our services we may need information from you, such as your name and e-mail address, to correspond with you. If you choose to give us personal information via the Internet, it is our intent to let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

The personal information you provide to us will be retained only for as long as necessary to fulfill the purposes for which the information was collected or as required by law. We do not share personal information with third parties except as necessary to carry out our business or as required by law or other legal processes, and we never sell your personal information. By submitting data through our website electronically, you are providing explicit consent to trans-border transmission of data collected.

There is a technology called "cookies" that can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. This web site uses cookies so that we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Music Business Education (www.thebiz.com.au) recognises its responsibility for protecting the online privacy of your personal information. If you have questions or comments about our administration of your personal information, please contact us at  info@thebiz.com.au .is Privacy Policy

Changes to this privacy policy

From time to time, we may need to change this Privacy Policy to reflect our changing business practices. We may change the Privacy Policy at any time by posting the changed Privacy Policy on www.thebiz.com.au web site.

You may also use this address to communicate any concerns you may have regarding compliance with our Online Privacy Policy.